Frequently Asked Questions
Everything you need to know about your ROKA London experience.
What materials are ROKA London bags made from?
Our bags are crafted using high-quality, weather-resistant materials including triple-coated matte nylon and recycled canvas. All our products are 100% vegan and designed for durability.
How should I clean and maintain my bag?
Most ROKA bags can be cleaned with a simple damp sponge or cloth. For stubborn marks, use a small amount of mild soap. We do not recommend machine washing as it can damage the weather-resistant coating.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, with standard UK shipping taking 2-4 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a label and start your refund or exchange process.
Are ROKA London bags waterproof?
Our bags are highly water-resistant and designed to protect your belongings in rain and daily commutes. While they are not fully submersible, the materials and zippers are built to keep moisture out.
Do you offer a warranty on your products?
Yes, all ROKA London products come with a 12-month warranty against manufacturing defects. This covers hardware, stitching, and material integrity under normal use conditions.